What to Expect

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We keep our word.

Honesty and excellence mark our actions at all times

We strive to perform at our best in all that we undertake, and support others to do the same

We earn our fees by exceeding the expectations of our clients every day

Respond to all client inquiries promptly and with accurate and relevant information

Communicate frequently with our clients and update all parties as to the status of any open items.

Inform the client, promptly, of any problems in the completion of a work order or project, and offer solutions to those problems in keeping with the client’s best interest based on time, budget and convenience.

Utilize and recommend service providers, suppliers and vendors that are skilled in their craft and which we have evaluated using our performance standards process.

Promote only those products and services which are consistent with objective standards of health, safety and workmanship, and which are functionally and economically sound.

Write all contracts and warranties such that they are free of ambiguities or omissions, and which are fair and mutually beneficial to all parties concerned.

Honor our obligations in a prompt manner.

Acknowledge, act on, and resolve all client issues in a timely manner.

Refrain from any act that restrains or limits competition, or adversely impacts our clients economically or practically.